Published: Wed 17 Jan 2018 at 10:06
Updated: Wed 23 Jan 2019 at 20:42
You may have seen that the Civil Aviation Authority (CAA), Jet2.com’s regulator, has recently been publicly critical of Jet2.com for not signing up to the Aviation ADR scheme. Under ADR, some categories of “deadlocked” complaints can be referred to an adjudicator for resolution.
Jet2.com considers that the CAA’s criticism is unjustified and unfair for the following reasons:
Some of the recent awards won by Jet2.com