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Jet2.com issues lifetime ban and £5,000 bill to disruptive passenger

Published: Thu 24 Mar 2022 at 15:30

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Leading leisure airline Jet2.com has issued a lifetime ban to disruptive passenger, Catherine Bush, and billed her more than £5,000 after her extremely disruptive behaviour led to a flight having to be diverted earlier this week.

Ms. Bush, from Bradford, displayed a catalogue of aggressive, abusive and dangerous behaviour onboard the aircraft, which included physical aggression towards other customers and our crew.

As a result of her actions, the crew were left with no choice but to divert the aircraft, which was flying from Manchester to Antalya, to Vienna so that Austrian police could offload Ms. Bush. This led to a short delay of approximately one hour and the flight continued safely to destination.

Jet2.com will fully support the authorities with any subsequent investigation.

Phil Ward, Managing Director of Jet2.com said: “Ms. Bush displayed a continued pattern of appalling behaviour on the flight and she must now face up to the consequences of her actions. We have always made it abundantly clear that, as a family friendly airline, we take a zero-tolerance approach to such behaviour and that we will vigorously pursue any costs incurred as a result of such an incident. Although such incidents are very rare, it is unacceptable that our customers and crew should have to experience it. We would like to apologise to anyone who had to experience this behaviour and we would like to commend our highly-trained crew for their exceptional handling of this difficult situation.”

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