Published: Thu 15 Sep 2022 at 11:16
Jet2.com did not cancel a single flight during the busy summer month of August, the second month in a row that Jet2.com was the only UK airline not to make any cancellations. This comes from detailed flight data published by leading travel intelligence company OAG.
Despite operating thousands of flights and carrying millions of customers during the busy month of August, the data shows that Jet2.com operated every single flight. With OAG data showing that the airline did not cancel any flights in July either, it means that Jet2.com is the only UK airline to operate its full programme during the peak summer months of July and August without making cancellations.
The August data can be viewed here: https://www.oag.com/en/on-time-performance-airlines-august-2022?hsLang=en-gb
Back in May, Jet2.com kicked off its biggest ever summer programme, with capacity increasing 14% compared to Summer 19. In addition, July saw the busiest weekend in the company’s history, when Jet2.com operated over 800 flights on the weekend of 23rd/24th July alone.
Jet2.com and Jet2holidays took action to plan for travel reopening and the start of this busy summer season. By investing and proactively recruiting ahead of the bounce back, it has ensured that the companies have a very visible uniformed presence in place (referred to as the Red Team) in UK airports as well as in main overseas airports and in resorts.
This team, comprised of thousands of colleagues, are on hand making an enormous difference in terms of assisting and guiding customers throughout their journey. Commencing active recruitment in Autumn 2021 means that Jet2.com and Jet2holidays have not made any cancellations due to staff shortages.
Having this dedicated team in place also means that Jet2.com and Jet2holidays have operated an enormous programme of flights and holidays in July and August from ten bases across the UK, receiving positive feedback from many happy customers and independent travel agents.
The companies have continued to win awards for their industry-leading customer service, recently winning Which? Travel Brand of the Year and being recognised as the Best Airline and Best Tour Operator for customer satisfaction according to July’s UKCSI published by the Institute of Customer Service.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: “This exhaustive data published by OAG shows that Jet2.com is the only UK airline not to cancel a single flight during the peak summer months of July and August. It is proof that we are the airline that customers and independent travel agents can trust. This summer has been incredibly busy, but because we prepared well in advance, it has meant that we have continued to fly millions of happy holidaymakers to and from their destinations as planned. Thanks to our dedicated teams, who are continuing to work tirelessly to provide our VIP customer service, it means that we are once again leading the industry when it comes to looking after our all-important customers.”
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