Special assistance request form

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Please only complete this form if you (or a passenger on your booking) need mobility assistance, to disclose any medical conditions or have any additional medical or assistance needs we need to be aware of.

Important information:

How it works

Your details

Once you’ve filled in the below, please check that you’ve added the correct details before submitting the form.

Section 1 - Mobility assistance

If you (or a passenger on your booking) are travelling with your own electronic mobility device, please fill out the form outlined above instead. Otherwise, please answer all the questions below.

Please note: Wheelchair assistance is provided from the check-in desks to the plane, both at the UK and overseas airports.

Is the passenger in question...

Section 2 – Medical conditions and disabilities

Please only complete this section if you (or a passenger on your booking) have a medical condition or disability that you need to inform us of.

For the passenger in question...

Further information

If this form doesn’t address your specific special assistance needs, or you want to discuss anything in further detail, please contact us on 0800 408 5591.

Unfortunately, if you don’t tell us about any relevant medical conditions or specific medical equipment needed for any passengers on the booking, we may not be able to make the necessary arrangements to ensure your safety, so you may be unable to travel.