Special assistance

Special assistance

From your outbound flight to arriving back in the UK at the end of your holiday, we offer special assistance at every step of the way to help your journey run as smoothly as possible. On this page, you can find everything you need to know about this service, including travelling with an assistance dog, whether you’re fit to fly and all our handy FAQs.

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Enjoy a super smooth journey

From start to finish

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Fit to fly forms and medication queries

Find all you need below

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Dedicated team

To arrange the help and support you need

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Get in touch

Contact us to add assistance

Fit to fly

Mobility assistance

Assistance dogs

Where allowed, registered assistance dogs can be carried on our flights. We don’t carry any other animals onboard.

Registered assistance dogs must be trained by an organisation that’s an accredited member of the International Guide Dog Federation (IGDF) or an organisation that meets the full membership criteria of Assistance Dogs International (ADI). Plus, they must be microchipped, vaccinated against rabies and hold a valid pet passport.

If you need to travel with a registered assistance dog on one of our flights, you must tell us in advance by calling us on 0800 408 5591 or messaging us on WhatsApp.

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Popular FAQs

Do I need a fit to fly certificate?

How do I book mobility assistance?

Can I book an extra leg room seat if I’ve used mobility assistance?

I’ve got a nut allergy – what measures will be taken onboard to keep me safe?

Can I make the company aware that I’ve got a hidden disability?

Airport-specific assistance

Choose from one of our 10 airports

East Midlands
Leeds Bradford
London Stansted

Need further help?

You can message us on WhatsApp for airport assistance, assistance boarding the aircraft or if you need assistance due to a hidden disability. For anything else, such as adapted rooms and transfers, carrying oxygen onboard or if you are travelling with your own electric mobility device, please call us on 0800 408 5591 and a member of our dedicated Special Assistance team will be more than happy to help. And on the day of travel, you’ll find our friendly Red Team at the airport to help with any further queries you may have!

Contact us on WhatsApp