Most of the usual facilities, shops and restaurants should be open, but it’s best to check your departure airport’s website for the latest updates on exactly what’s what. Don’t worry if they’re not open though, we can serve you at your seat with our tasty menu and tax-free treats onboard.
What time do I have to arrive at check-in?
It’s a good idea to arrive a little earlier than usual in case there are extra safety measures in place as you enter the airport. Take a look at the latest information on your departure airport’s website before you set off.
What social distancing measures will there be at security?
It depends which airport you’re flying from, so it’s worth familiarising yourself with what to expect by checking your departure airport’s website before you travel. But expect to see things like changes to the way you queue or going through security checks in smaller groups.
What social distancing measures will there be at check-in?
There’ll be clear signage showing you where to keep your distance from others when queuing. At the check-in desks, we’ve also fitted protective screens for your safety. And our friendly team will still be around to help, but they’ll give you plenty of space to keep you safe.
What safety checks will there be at the airport?
It depends which airport you’re flying from, so it’s worth familiarising yourself with what to expect by checking your departure airport’s website before you travel. Some airports might have things like temperature scanning in place.
How do you handle boarding the plane?
You’ll board the plane in smaller groups to reduce close contact with other people as much possible. That means rather than queueing, you can sit back and relax until your group is called up. At the boarding gate, everyone will have to show their own passport and boarding pass. You’ll also need to lift your face mask so we can check it’s you and then you’ll scan your own pass to keep things touch-free.
Do I need to keep my face mask on at the airport?
Yes, everyone needs to wear a face mask in the airport at all times, apart from children under six years old and people that can’t wear a mask for medical reasons. Be prepared to put your mask on before you enter the terminal and keep it on the whole time you’re at the airport, as well as onboard the plane, at the overseas airport and as you travel to your accommodation. You might also need to wear your mask at your accommodation and around your resort, so please check the local guidance when you arrive.
Face masks need to cover your mouth and nose and should be either a protective or medical-style mask, or a fitted face covering. Coverings such as scarves, snoods, balaclavas or any similar items aren’t acceptable for travel.
It’s a good idea to stock up on masks before you travel as it’s recommended you change them every four hours. Plus, you’ll need to wear a mask for your whole return journey too.
Can I take my hand luggage onboard?
Yes, you can still take your usual 10kg hand luggage onboard. But we can check your hand luggage into the hold for free if you like – that way we’ll keep things as contact-free as possible on the plane. As our Cabin Crew will be giving you as much space as possible, if you take your hand luggage onboard they won’t be able to help you put it in the overhead lockers for now.
Can I still take my pushchair to the plane?
Yes, you can take your child’s collapsible pushchair to the steps of the plane where our team will put it into the hold as normal. Remember, it must weigh less than 10kg.
Passengers aged 13 and under must travel with a guardian aged 16 and over. If the accompanying guardian is travelling on the same flight, on a separate booking, please select Continue. To change your flight, please select Go back.
Specific rules may apply to entry to certain destinations for passengers aged 17 and under who are travelling without their parent or legal guardian. Please check fco.gov.uk for current requirements.